Shipping Policy
This policy explains how orders placed with Askaran Binjraj are processed, shipped, tracked and delivered.
1. Order Processing
Orders are processed after successful payment and order confirmation. Orders placed on public holidays or outside normal working hours may begin processing on the next working day. Dispatch is subject to product availability, payment verification and serviceability of the delivery address.
2. Delivery Area and Serviceability
We deliver to serviceable locations in India through third-party courier and logistics partners. Delivery availability is determined using the PIN code entered at checkout. We may be unable to serve certain PIN codes or restricted locations.
3. Shipping Charges
Applicable shipping charges, if any, will be shown at checkout before payment. Charges may vary based on the delivery location, order value, item type, package weight or promotional offer.
4. Estimated Delivery
Any delivery date or timeline displayed at checkout or communicated after purchase is an estimate and not a guarantee. Delivery may be affected by courier capacity, weather, public holidays, local restrictions, address issues or other circumstances beyond our reasonable control.
5. Tracking Your Order
Where tracking is available, details will be sent to the contact information provided with the order or will be accessible through the order-tracking section of the website. Tracking updates are supplied by the courier partner and may take time to refresh after dispatch.
6. Delivery Attempts
Please provide a complete address and reachable phone number. The courier partner may contact you to complete delivery. If delivery fails because the recipient is unavailable, the address is incomplete or access is restricted, the courier may make another attempt or return the shipment to us.
7. Delayed, Lost or Damaged Shipments
If an order is materially delayed, marked delivered but not received, or arrives visibly damaged, contact us promptly with the order number and relevant photographs or details. We will review the matter with the courier partner and provide the available resolution under our policies and applicable law.
8. Changes and Cancellations
Address changes or cancellation requests are not guaranteed after an order has been confirmed or dispatched. Contact customer service as soon as possible and we will assist where operationally feasible.
9. Contact Us
Ward No. 7, NH15, Dhekiajuli - 784110, Sonitpur, Assam
Email: customerservice@crpl.co.in
Phone: +91 88119 66701
The source document did not contain a standalone shipping policy. Confirm delivery regions, processing timelines and shipping charges before publication.