Privacy Policy
This policy explains how Askaran Binjraj, operated by Chandan Retail Private Limited, collects, uses, shares and protects your information when you visit or shop at askaranbinjraj.com.
1. Information We Collect
- Personal details: your name, phone number, email address and delivery address when you place an order, submit a contact form or contact us through WhatsApp.
- Order and transaction details: products purchased, order value and payment status. We do not store your complete card or payment credentials; these are processed securely by our payment gateway partner.
- Automatically collected information: your IP address, browser type, device information and pages visited, collected through cookies and analytics tools.
2. How We Use Your Information
- To process, fulfil and deliver orders and communicate with you about them.
- To respond to enquiries made through our website, phone or WhatsApp.
- To improve our website, products and shopping experience.
- To send updates, offers or promotional messages where you have consented to receive them.
- To comply with applicable legal and regulatory requirements.
3. Cookies and Analytics
We use cookies and similar technologies to keep the website functioning and understand how visitors use it. We may use Google Analytics and Google Ads, including through Google Site Kit, to measure website traffic and campaign performance. These services may collect information such as your IP address and browsing behaviour in accordance with Google's privacy practices.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
4. Sharing of Information
- We do not sell your personal information to third parties.
- We may share necessary information with trusted providers that help us operate the website and fulfil orders, including payment gateways, courier and logistics partners, and website or technical service providers such as Fynd.
- We may disclose information when required by law or in response to a valid request from a public authority.
5. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or destruction. However, no internet transmission or storage method is completely secure, and absolute security cannot be guaranteed.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment and legal, accounting or reporting obligations.
6. Your Rights
- You may request access to, correction of or deletion of the personal information we hold about you, subject to applicable law.
- You may withdraw consent or opt out of promotional communications at any time.
- To exercise these rights, contact us using the details below.
7. Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal, operational or regulatory reasons. The revised policy will be posted on this page with an updated revision date.
9. Contact Us
Ward No. 7, NH15, Dhekiajuli - 784110, Sonitpur, Assam
Email: customerservice@crpl.co.in
Phone: +91 88119 66701
This policy should be reviewed by a qualified legal professional before publication to confirm compliance with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.