Returns & Exchange Policy

1. Request Period

2. How to Request an Exchange

Contact our customer service team and provide your order number or original purchase invoice, the reason for the request, and clear photographs where relevant.

• Email: info.askaranbinjraj@gmail.com
• Phone: 03712 244 247 / +91 88119 66701

For online orders, customers are responsible for return shipping costs unless the item supplied is incorrect or defective. Use a trackable service and retain proof of dispatch.

3. Eligibility Conditions

An item is eligible only when all applicable conditions are met:

• The original purchase invoice or cash memo is provided.
• The item is unused, unwashed, unaltered and in saleable condition.
• All original tags, barcode labels, brand labels, accessories and packaging are intact.
• The item passes our inspection after receipt.

Items without original tags or barcodes will not be accepted. Approval or rejection will be communicated after inspection.

4. No Cash Refunds and Credit Notes

• Cash refunds are not offered under this policy.
• If you do not wish to exchange an eligible item immediately, a credit note may be issued in accordance with store policy.
• The credit note will be equal to the approved value of the returned item, can be redeemed in-store within its stated validity period, is non-transferable and cannot be exchanged for cash.

5. Items Not Eligible for Return or Exchange

For hygiene, safety or product-integrity reasons, the following categories are not eligible:

• Undergarments, cosmetics, jewellery and watches
• Blankets, toys, footwear and accessories
• Travel gear, including bags and suitcases
• Kitchen appliances, steel utensils, glassware, crockery and plasticware
• White garments due to their delicate nature and susceptibility to staining

6. Offers and Promotional Purchases

Items purchased during special offers, discount sales, end-of-season sales, promotions or stock-clearance sales are not eligible for return or exchange. Such purchases are final unless applicable law requires otherwise.

7. Altered, Used or Damaged Products

Products altered, customised, resized, washed, worn, or damaged after purchase will not be accepted. Please check the size, fitting and quality before purchase or before removing tags.

8. Product Care and Warranty

No guarantee is provided for colour fastness or shrinkage of garments or fabrics. Follow the product wash-care instructions to maintain longevity.

Product warranty matters relating to functionality, repair, service or parts are the manufacturer's responsibility unless the brand expressly states otherwise. Refer to the warranty card or manual and contact the manufacturer's authorised service centre.

9. Inspection and Final Decision

Management may inspect an item to determine whether it is unused, resalable and compliant with the applicable conditions. The decision of Askaran Binjraj management will be final, subject to rights available under applicable consumer law.

10. Contact Us

This policy should be reviewed by a qualified legal professional before publication.